How does YCS help you provide a contactless restaurant service?
A contactless experience is something that your customers are actively looking for. YCS’s end-to-end technology solutions will help you to deliver the perfect dining experience to them. Our solutions are powered by the best integrations to reduce your manual intervention. Moreover, it’ll help you to offer a complete no-touch experience at each stage of your customer’s life cycle.
STEP 1:How to attract customers at your restaurant?
- Highlight and promote the safety as well as precautionary measures you’re taking.
- Constantly disinfect all areas of your premises.
- Assure your customers that food is being prepared in safe hands and hygienic ways.
- Initially, encourage takeaway, delivery, and curbside pickup orders.
Step 2:What should you do once customers arrive?
- Perform a temperature check at your restaurant’s doorstep.
- Mandate the usage of masks, gloves, and sanitizers.
- Collect and maintain proper customer information.
- Share a QR code or link for your digital menu.
Step 3:How to ensure physical distancing for contactless dine-in experience?
- Avoid crowding and long queues in and outside your restaurant.
- Maintain physical distancing between you and your customers.
- Promote table reservations before they arrive at the restaurant.
- Provide them an option for selecting when and where they want to dine.
Step 4:How can you make ordering contactless in restaurants?
- Share a QR code to minimize human touch and interactions.
- Offer in-room services through YCS’s guest self-service portal (if you’re a hotel).
- On scanning the code, offer a digital menu and an online ordering option.
- Let them view item information, add, delete, and place an order from the menu.
- Once they’ve placed the order, simply accept it in your POS.
- Provide complete touch-free in-room and delivery service.
Step 5:How to make your customer’s departure contactless?
- Enable the “complete order” option for your customers.
- Once done, share their bill via SMS, email, or WhatsApp (as per the contact details they’ve given).
- Encourage them to pay digitally through the payment gateways integrated in the POS.
Step 6:How to stay connected to your guests post-departure?
- Ask for guest reviews via email or WhatsApp.
- Send promotional emails of your discount deals or offers; to stay connected and entice them to visit you back.
- Regularly post updates on social media and engage with your customers.
Step 7:What more can you offer for a no-touch experience?
- Reshape your tablespaces and add partitions between each seating.
- Make use of disposable tableware through predesigned kits on the table.
- Avoid hosting events and mass gatherings at your restaurant.
- If you are a hotel, pre-inquire if they’d like to book a contactless in-room breakfast.
What would be the post COVID19 scenario of the restaurant industry?
Earlier, where most businesses had to close their doors; restaurants were up and ready to accept takeaway and delivery orders.
Now, with time as the lockdown ease across the world; the restaurant industry is thriving to accept the new normal.
Here’s a blog, explaining to you, the various changes that you’ll need to adapt, to match the latest mindset of your guests.
Read more
Why do you need this contactless technology at your restaurant?
YCS’s end-to-end restaurant technology solutions, helps you to speed up your operations and deliver a touch-free experience to your guests. Right from sharing eBill on your customer’s phone to integrating with various payment gateways; we will help you meet all expectations of the guests post COVID19. Below we’ve mentioned some of its benefits:
- Minimize human contact
- Zero-touch services
- Error-free ordering
- Cashless environment
Complete COVID19 resource kit for restaurants and hotels
Stay updated on the latest trends while you’re busy managing your operations!
